Customer retention in today’s market environment may be the best way to insure cash flow and increase profitability while this market corrects itself. Vendors and trainers if you are delivering on your promises to your clients then the vendor rating platform will be one of your best closing tools and assist in customer retention.

One of the most critical aspects of marketing your dealership online is being aware of the conversation others are having about you online. One of the easiest way to be in control of this online conversation is to encourage it and there are several sites geared towards customer reviews and you can even create your own.

I really can’t say that I live up to that goal but I am working on it and with the huge shifts taking place online today car dealers need to start listening to their customers instead of telling them what to do. Your customers are talking about you at work, church, the local bar and now they are talking about you online and how you handle this can make or break your online reputation.